Shipping policy

1. Shipping Origin & Order Processing

All orders are fulfilled and shipped from our warehouse address:

3555 S Delaware St, Englewood, Colorado 80110, USA
We process orders within 1–3 business days after payment confirmation (business days: Monday to Friday, excluding U.S. federal holidays). Orders submitted on weekends or statutory holidays will be processed on the next working business day; processing time may be slightly extended during major sales events due to order volume spikes.

2. Delivery Coverage

We offer worldwide shipping service, covering Australia, Austria, Belgium and 233 other countries and regions globally.

3. Shipping Options, Rates & Transit Time

Express Shipping

  • Estimated delivery time: 3–5 business days
  • Flat shipping fee: $15.00

Standard Shipping

  1. Order subtotal: $0.00 – $48.99
    • Transit time: 5–8 business days
    • Shipping fee: $7.99
  2. Order subtotal of $49.99 and above
    • Shipping: Free Standard Shipping
Final shipping cost will be automatically calculated at checkout according to your delivery destination and order total.

4. Parcel Tracking

Once your package leaves the warehouse, we will send a shipping confirmation email with tracking number and inquiry link to your registered email address for real-time logistics tracking.

5. Customs & Duties Notice

For international shipments to destinations outside the United States, all import duties, tariffs, customs clearance fees and local consumption taxes incurred at the destination shall be fully borne by the buyer. We are not responsible for delivery delays caused by customs inspection, clearance hold-ups and local regulatory requirements.

6. Undeliverable & Returned Packages

If the parcel is sent back to our warehouse due to incorrect recipient address, delivery refusal or long-term unclaimed pickup, all return freight and re-delivery shipping fees need to be paid by the buyer. We assume no liability for delivery failure caused by inaccurate contact and address information provided by customers.

7. Claim Rules for Lost or Damaged Shipments

If your parcel is confirmed lost, severely delayed or products arrive damaged, please submit a claim together with supporting evidence to our customer support within 48 hours after the latest tracking update. Our team will coordinate with logistics carriers to follow up on solutions.

8. Official Contact Information

  • Support Email: leqdghv@outlook.com
  • Support Phone: +1 (210)-846-2472
  • Fulfillment Warehouse Address: 3555 S Delaware St, Englewood, Colorado 80110, USA

    Disclaimer: This address is only used for warehousing, shipment and return processing. It is not our registered business address or physical retail store; walk-in visits, self-pickup and on-site consultations are not supported.